Buyers Protection

Your safety is our concern

We care about your safety, so we’ve taken additional precautions to make sure your buying experience is straightforward and secure. If you’re unsure, get in touch with us, and we’ll handle the rest for you. It’s as simple as that.

Verified Vendors

Each vendor has presented identifying documentation and the appropriate Food Business License for their particular product category.

Safe Payment Gateway

SSL encryption offers more security. SSL encrypts sensitive data, including credit card numbers, to keep it safe and secret.

Refund Guarantee

Until the order is finished, all monies are kept in escrow. If your order is not delivered, we can quickly handle a refund.

Dispute Resolution

How can we help you? Let us know about any issues you're having if the seller is unable to fix them, we'll definitely help.

Marketplace tips and Advice

Check out the seller's store before making a purchase

You can look up the vendor's details at the bottom of the product page. Visit their website and review the ``terms & conditions.

Read reviews about the seller

View reviews of the seller written by other people. Check the seller's social media platforms if there aren't any reviews there.

Make sure you contact the seller

Use the ``chat now`` function on the seller's storefront to start a conversation with them if you have any queries regarding a product or an order, or use the help form on the product page.

Know where the product is located

Please check the product's location if you are purchasing a perishable item that cannot be sent because you might have to pick up the order.

Ensure you do not make any direct payments to sellers

Unfortunately, if you paid the seller directly, we are powerless to stop it. We won't be able to safeguard you or issue a refund.

Ask for dietary considerations

If you have allergies, get in touch with the vendor and inquire about custom orders.

Seller Verification

We perform verification checks to ensure the safety of you and your loved ones.

Anybody handling or preparing unpacked food in South Africa require a business license. This is to ensure that the food you are selling meets all of the country’s food safety standards. It is important to be aware that the regulations and requirements for a business license can vary between provinces and municipalities, so it is best to check with your local government to see what is required.

Lets have your feedback

Leave a review on the vendor’s page if you purchased a product that was not prepared in a sanitary environment and does not meet health standards.

Refunds and Dispute Resolutions

Online shopping would nor be hardwork. If you haven’t received your order, not to worry, we can help

Our Buyer Protection Policy guarantees that you will receive a full refund if:

You have not received your entire order.
You have been unable to reach an agreement with the seller.
The seller has not responded.

The Process

If you haven’t received your order (as indicated by the delivery times/Vendor), you can either contact us for a refund or contact the seller to make an alternate arrangement. If you and the seller are unable to reach an agreement, please let us know so that we can assist you.

We will not be able to mediate in some cases, such as when you provide incorrect delivery information. For more information, please see the Refund Policy.